Tambayoyin da aka fi yi

A yi hakuri, ba mu da dokokin canji. Abokin ciniki na iya dawo da abin da ba daidai ba, lalacewa, mai lahani, ko ɓataccen ɓangaren / abin da bai cika ba. Idan samfurin ya lalace, abokin ciniki yakamata ya sanar da kamfanin jigilar kaya da Ubuy a cikin kwanaki 3 na isarwa kuma idan akwai wasu sharuɗɗan taga dawowar yana buɗewa na kwanaki 7 bayan bayarwa. Dokokin mu ba ta magance matsalolin abokin ciniki bayan kwanaki 7 na bayarwa. Muna ba da hakuri domin rashin jin dadi da aka samu.

Abokin ciniki yana buƙatar tuntuɓar ƙungiyar goyan bayanmu don ba da rahoto game da abin da ya lalace, maras kyau, ko samfurin da bai dace ba. Za'a ba da hanyar haɗi zuwa abokin ciniki akan adireshin imel ɗin da aka yi rajista bayan an tuntuɓi ƙungiyar goyon bayan abokin ciniki.

Ba daidai ba ne kawai, lalace, samfur (s) ko samfur (s) mara kyau tare da ɓangarorin da suka ɓace za'a iya dawo dasu.

• Dole ne abokin ciniki ya tuntube mu a cikin kwanaki 7 na bayarwa.
• Ya kamata samfurin ya kasance cikin yanayin da ba'a yi amfani da shi ba kuma mai sake siyarwa.
• Ya kamata samfurin ya kasance a cikin ainihin marufi wanda ya haɗa da akwatin alamar/masana'anta, alamar MRP cikakke, littafin mai amfani da katin garanti.
• Dole ne abokin ciniki ya dawo da samfurin gaba ɗaya tare da duk kayan haɗi masu rakiyar ko kyaututtukan kyauta waɗanda ke cikinsa.

• Takamaiman nau'ikan kamar su tufafin ciki, kayan kafe, kayan ninkaya, kayan kwalliya, turare/deodorant, da kayan kyauta, kayan abinci & kayan abinci, kayan kwalliya, kayan dabbobi, littattafai, kiɗa, fina-finai, batura, da sauransu, ba su cancanci dawowa da kuɗi ba.
• Kayayyakin da bacewar takalmi ko na'urorin haɗi.
• Kayayyakin dijital.
• Kayayyakin da aka ɓata ko basu da lambobi.
• Samfurin da abokin ciniki yayi amfani dashi ko shigar dashi.
• Duk wani samfur baya cikin sigarsa ta asali ko marufi.
• Kayayyakin da aka gyara ko kayan da aka riga aka mallaka basu cancanci dawowa ba.
• Kayayyakin da ba su lalace, maras kyau, ko bambanta da waɗanda aka yi odarsu ta asali.

Abokin ciniki na iya dawo da abin da ba daidai ba, lalacewa, mai lahani, ko ɓataccen ɓangaren / abin da bai cika ba. Idan samfurin ya ɓace, abokin ciniki yakamata ya sanar da kamfanin jigilar kaya da Ubuy a cikin kwanaki 3 na isarwa kuma idan akwai wasu sharuɗɗan taga dawowar yana buɗewa na kwanaki 7 bayan bayarwa. Dokokin mu ba ta magance matsalolin abokin ciniki bayan kwanaki 7 na bayarwa. Muna ba da hakuri domin rashin jin dadi da aka samu.

Abokin ciniki na iya dawo da abin da ba daidai ba, lalacewa, mai lahani, ko ɓataccen ɓangaren / abin da bai cika ba. Game da samfuran da suka lalace, abokin ciniki yakamata ya sanar da kamfanin jigilar kayayyaki da Ubuy a cikin kwanaki 3 na isar da sako kuma idan akwai wasu sharuɗɗan taga dawowa yana buɗewa na kwanaki 7 bayan bayarwa. Dokokin mu ba ta magance matsalolin abokin ciniki bayan kwanaki 7 na bayarwa. Muna ba da hakuri domin rashin jin dadi da aka samu.

Dole ne abokin ciniki ya cika waɗannan sharuɗɗan don dawo da kowane samfur:

• Dole ne abokin ciniki ya tuntube mu a cikin kwanaki 7 na bayarwa.
• Ya kamata samfurin ya kasance cikin yanayin da ba'a yi amfani da shi ba kuma mai sake siyarwa.
• Ya kamata samfurin ya kasance a cikin ainihin marufi wanda ya haɗa da alamar/akwatin masana'anta, littafin mai amfani, katin garanti da alamar MRP cikakke.
• Dole ne abokin ciniki ya dawo da samfurin gaba ɗaya tare da duk kayan haɗi masu rakiyar ko kyaututtukan kyauta waɗanda ke cikinsa.

Abokin ciniki yana buƙatar tuntuɓar ƙungiyar goyan bayanmu don ba da rahoto game da abin da ya lalace, maras kyau, ko samfurin da bai dace ba.

Dole ne abokin ciniki ya loda duk hotuna da bidiyo da ake buƙata tare da taƙaitaccen bayanin batun wanda zai taimaka wa ƙungiyar bincika lamarin.

Don ƙarin sani, da fatan za a ziyarci manufar dawowarmu ko tuntuɓi ƙungiyar tallafin mu.

A yayin dawowar, tsarin dawo da kuɗin zai fara ne kawai bayan an karɓi samfurin, bincika & bincika a wurin ajiyar kayanmu. Da zarar samfurin ya cancanci maida kuɗi, adadin kuɗin da aka biya za'a maida shi zuwa asusun banki / asusun Ubuy / hanyar biyan kuɗi ta asali.

Da zarar mun fara maida kuɗi, zai ɗauki kusan kwanaki 7-10 na kasuwanci don adadin ya yi tunani a cikin ainihin hanyar biyan kuɗi. Koyaya, lokacin dawo da kuɗaɗen asusun ajiyar ku na banki zai bambanta daban-daban bisa ga manufar daidaita bankin ku. A cikin yanayin Ucredit adadin zai nuna a cikin asusun Ubuy a cikin sa'o'in aiki 24-48. Da fatan za'a tuntuɓi ƙungiyar tallafin mu don ƙarin bayani.

• Kula da asusun ajiyar ku na banki saboda sasantawar mu'amalar tsakanin bankunan na iya ɗaukar lokaci fiye da yadda ake tsammani.
• Tuntuɓi bankin ku kuma a shirya ID ɗin ciniki don rabawa.
• Idan har yanzu ba ku karɓi kuɗi ba, da fatan za a tuntuɓi ƙungiyar tallafin abokin ciniki.

Da zarar samfurin ya dawo ma'ajiyar mu, za mu fara maida kuɗi. Zai ɗauki kimanin kwanaki 7-10 na kasuwanci don adadin ya yi tunani a cikin ainihin hanyar biyan kuɗi. Koyaya, iri ɗaya ya bambanta bisa ga ka'idodin daidaitawa na banki. A cikin yanayin Ucredit adadin zai nuna a cikin asusun Ubuy a cikin sa'o'in aiki 24-48. Da fatan za a tuntuɓi ƙungiyar tallafin mu don ƙarin bayani.

Abokin ciniki na iya dawo da abin da ba daidai ba, lalacewa, mai lahani, ko ɓataccen ɓangaren / abin da bai cika ba.

Idan ba'a isar da odar ba ko aka ɓace a cikin wucewa, ana ba da kuɗi.

Da fatan za'a dubadokokin jigilar kayayyaki da sabis na abokin ciniki don ƙarin cikakkun bayanai.

Kuna iya bin diddigin odar ku ta hanyar “Track odar hanyar haɗin yanar gizo†wanda zaku karɓa a cikin saƙon tabbatar da odar ku/SMS.

Kuna iya danna zaɓin ‘Sa ido a Oda’ wanda ke akwai a kasan shafin don bin umarni akan gidan yanar gizon mu.

Masu amfani da aikace-aikacen za su iya duba zaɓin ‘Sa ido a oda’ wanda ke kan gunkin menu. Ana iya tuntuɓar ƙungiyar tallafin mu don ƙarin taimako.

Abin takaici, ba za mu iya canza samfurin da zarar an yi oda ba.

Eh, ana iya bayar da daftarin oda akan buƙata. Da fatan za'a tuntuɓi ƙungiyar sabis na abokin ciniki don taimako.

• Ziyarci injin binciken mu na duniya don nemo samfurin da kuke nema.
• Danna kan samfurin da ake so don duba ƙarin cikakkun bayanai game da samfurin.
• Zaɓi abin da kuke so kuma zaɓi girman da aka fi so da yawa. Da zarar an zaɓi ci gaba ta danna “Sa a Cartâ€.
• Don duba keken ku, zaɓi “maballin duba cartâ€. Bayan haka, zaku iya zaɓar “Ci gaba da Siyayya†idan kuna son ƙara ƙarin abubuwa ko ‘Ci gaba don amintaccen wurin biya’ idan kuna son siyan kaya.
• Aiwatar da rangwamen kuɗi idan akwai
• Idan kuna son ci gaba a matsayin baƙo, da fatan za'a shigar da adireshin imel ɗin ku da bayanin jigilar kaya don ci gaba.
• Idan kai abokin ciniki ne mai dawowa, da fatan za'a shigar da bayanan shiga don ci gaba.
• Idan kun kasance sabon abokin ciniki kuma kuna son yin rajista, yi rajista tare da bayanan tuntuɓar ku.
• Zaɓi Hanyar jigilar kaya don ci gaba.
• Danna hanyar biyan kuɗi da kuka fi so kuma danna kan ci gaba don zaɓin biyan kuɗi.
• Za'a sanya odar ku da zarar mun karɓi biyan kuɗi.

Idan ba'a isar da odar ba, da fatan za'a tuntuɓi goyan bayan abokin cinikinmu ko kamfanin da aka keɓe don taimako.

Ana isar da oda gabaɗaya a cikin ƙayyadaddun lokacin da aka kayyade a hanyar jigilar kaya da abokin ciniki ya zaɓa a wurin biya.

Lokacin da ake buƙatar biyan kuɗin kwastam daga abokin ciniki, za'a tabbatar da bayarwa bayan an biya kuɗin.

Ee, zaku sami kira/SMS daga kamfanin jigilar kaya kafin isarwa. Kuna iya tsara lokacin isarwa daidai.

• Idan zaɓi yana samuwa a ƙasarku. Kuna iya zaɓar biyan kwastan, haraji, da haraji gaba ko lokacin bayarwa. Ana samun wannan zaɓi kuma ana ƙididdige shi a lokacin biya.
• Dangane da kasar. Ana iya cajin kwastan, haraji, da haraji gaba da ƙididdige su a wurin biya. Ba dole ba ne abokin ciniki ya biya komai a lokacin isar da saƙon kuma idan wani adadin kuɗin da kamfanin jigilar kaya ya caje, da fatan za'a tuntuɓi tallafin abokin ciniki don taimako.
• A wasu ƙasashe, ba a cajin kwastam, haraji, da haraji gaba ɗaya. Ya kamata abokin ciniki zai biyan waɗannan cajin zuwa sabis ɗin jigilar kaya da aka sanya.

Ana iya jigilar abubuwa a cikin odar ku zuwa gare ku a cikin jigilar kaya da yawa domin su isa gare ku da sauri!

Amma kar ka damu! Ana ƙara kowane jigilar kaya sau ɗaya kawai zuwa odar ku. Ba lallai ne ku sake biyan waɗannan ba idan kuna karɓar odar ku akan kaya da yawa.

• Idan an biya kudin kwastam a gaba: Ba dole ba ne abokin ciniki ya biya komai a lokacin isar da saƙon kuma idan wani adadin kuɗin da kamfanin jigilar kaya ya caje, da fatan za'a tuntuɓi tallafin abokin ciniki don taimako.
• A yanayin da ba a cajin kwastam, haraji, da haraji a farko. Abokin ciniki zai buƙaci biyan waɗannan cajin a lokacin bayarwa.

Kamfanin jigilar kayayyaki yakan kula da tsarin kwastam. Koyaya, hukumar kwastam na iya buƙatar sanarwar gaggawa ko ƙarin takaddun daga abokin ciniki. Kuna buƙatar samar da duk takaddun da ake buƙata da takarda da wuri-wuri ga kamfanin jigilar kayayyaki don su gabatar da su ga hukumar kwastam.

Lokacin da ba a biya kwastam gaba da odar ba, abokin ciniki yana da alhakin biyan kuɗin kwastan, tsara takaddun da suka dace, da kuma fitar da kaya daga kwastam.

Dangane da kowane irin wannan siyan da abokin ciniki ya yi ta hanyar gidan yanar gizon Ubuy, mai karɓa a ƙasar da aka nufa a kowane yanayi zai zama "Mai shigo da Rikodi" kuma dole ne ya bi duk dokoki da ƙa'idodin ƙasar da aka nufa na samfurin(s) aka saya ta hanyar Yanar Gizon Ubuy.

Kamfanin jigilar kayayyaki yakan kula da tsarin kwastam. Idan an gudanar da jigilar kaya a tsarin kwastam saboda ɓacewa ko rashin ingantattun takaddun takaddun / takaddun / sanarwa / lasisin gwamnati ko takaddun shaida da ake buƙata daga 'Mai shigo da Rikodi':

• Idan 'Mai shigo da Rikodi' ya kasa samar da takaddun da ake buƙata da takaddun da ake buƙata ga hukumomin al'ada kuma a sakamakon haka kwastam ɗin sun kwace samfuran (s), Ubuy ba zai ba da kuɗi ba. Don haka, muna ba da shawara mai ƙarfi cewa ku yi shirye-shirye na gaba & ƙaddamar da takaddun da suka dace lokacin da hukumomin al'ada suka nema.
• Idan an dawo da jigilar kaya zuwa ma'ajiyar mu idan akwai bacewar / rashin takarda da sauransu daga gefen abokin ciniki, Ubuy kawai zai mayar da farashin siyan samfurin (s) ga abokin ciniki. Ba za a haɗa kuɗin jigilar kaya da dawowa cikin kuɗin da aka biya ba.

• Kayan samfur da farashi
• Shipping costs and package weight
• Customs clearance channel
• Storage charges may apply if there is any delay in submitting the required paperwork.
• Customs duty-based import taxes
• Import duties are levied in accordance with the destination country's tariff schedule.
• The customer may receive multiple shipments for a single order; customs charges will be applied to every shipment accordingly.

Don guje wa jinkirin jigilar kayayyaki, kwastan na iya buƙatar waɗannan takaddun daga gefen ku:

• National ID
• Tax ID
• Passport
• Proof of Payment
• End use of the item
• Doctor prescription
• NOC

Hukumomin kwastam na iya buƙatar ƙarin takaddun da ba a lissafa a sama ba. Kamfanin mai jigilar kaya zai sanar da kai idan ana buƙatar takamaiman takaddun don dalilai na izini.

Domin cajin kwastam na gaba, ba za'a ɗauki wani cajin ba.

Don cajin kwastan da ba'a gabatar da shi gaba ba, kamfanin mai jigilar kaya na iya karɓar waɗannan cajin:

• Kudin rarrabawa
• Ma'ajiyar haɗe idan abokin ciniki ya kasa raba daftarin aiki da ake buƙata a cikin tsarin lokaci
• Haraji
• Kudin kulawa
• Kudin gudanarwa

• In the event that the order is not processed by the seller, a complete refund will promptly be issued from our side once the cancellation of the order is confirmed.
• Conversely, if the item you've ordered has been dispatched by the seller prior to cancellation, it is important to note that a minimal Cancellation Charge may apply. This fee is designed to cover any handling or processing costs incurred by the seller up to the point of dispatch, ensuring a fair and transparent approach to cancellations after the product has left their premises.
• Furthermore, when the product has been dispatched from our warehouse to your country, it is essential to understand that the cancellation option may no longer be available due to the logistical complexities involved in international shipping.

• Je zuwa asusun ku
• A ƙarƙashin ‘ zaɓin da aka sanya kwanan nan’, danna kan soke kuma sanya buƙatarku
• Idan zaɓin soke oda bai samuwa ba, da fatan za'a tuntuɓe mu ƙungiyar tallafin abokin ciniki don soke oda.

Ubuy baya cajin komai ban da jigilar kaya da cajin al'ada. Lokacin da kuka biya a cikin wani waje na musamman, bankin ku na iya yin caji don bambancin kuɗin idan adadin cinikin ya kasance a dalar Amurka ($), Yuro (€) ko wani waje.

A ƙasa akwai zaɓuɓɓukan biyan kuɗi na gama gari.

• PayPal
• VISA/Mastercard

Za'a iya samun wasu zaɓuɓɓukan biyan kuɗi a ƙasan gidan yanar gizon

• Bincika bayanin banki/katin ku kuma duba ko an juyar da kuɗi a asusunku.
• Jira 24-hours Kuɗi da aka cire za'a koma ta atomatik zuwa asusun ku.
• Tuntuɓi ƙungiyar tallafin mu don ƙarin taimako.

• Domin biyan kwastam a gaba: Kwastam/Shigo da kuɗaɗen haraji da ake ɗauka a wurin biya ƙiyasin kuɗin ne kuma ba daidai bane. Idan ainihin kuɗaɗen kwastam ya zarce adadin kuɗin kwastan da aka ƙiyasta a lokacin yin oda, UBUY za ta biya ƙarin kuɗin da aka caje.
• Ga kwastan da ba'a biya gaba ba: Hukumar Kwastam za ta lissafta harajin kwastam/Shigo da Haraji.

A riƙe ko soke matsayin oda yana nufin ba mu karɓi kuɗi daga gare ku ba. Idan an cire adadin odar daga asusun ku kuma har yanzu ana ci gaba da nuna odar ku ko kuma an soke. Kuna iya ko dai jira ƴan kwanaki kafin adadin ya koma cikin asusun ku ko tuntuɓi kulawar abokin cinikinmu don ƙarin taimako.

T&Cs da aka jera a ƙarƙashin Kamfen & Abubuwan bayarwa suna aiki ne kawai kuma ana amfani da su na ƙayyadadden lokaci. Waɗannan sharuɗɗa da yaanayi ba su shafi samfuran da aka riga aka rangwame ba.

Dole ne ku shigar da lambar coupon rangwamen ku a cikin filin da ya dace akan shafin cart ko a shafin wurin biya. Da fatan za'a tabbatar da cewa babu ƙarin sarari kafin da bayan lambar ko saka a tsakanin yayin da kuke bugawa ko liƙa lambar a cikin akwatin da aka bayar.

Lambar coupon tana aiki akan farashin samfur kawai. Ba'a yin amfani da rangwame akan kuɗin jigilar kaya da kwastam.

• Muna amfani da kukis akan gidan yanar gizon mu don tattara ƙididdigar baƙo, don dalilai na talla da haɓaka ƙwarewar mai amfani na gidan yanar gizon mu. Za mu iya sabunta wannan bayanin sau da yawa kamar yadda ake bukata.
• Muna ba da shawarar ku ziyarci wannan shafin akai-akai don ci gaba da sabunta bayanai game da kukis da muke amfani da su akan gidan yanar gizon mu.

• Yardar ku - Kun yarda da amfani da kukis ta mu da masu samar da sabis ta danna kan zaɓin kukis ɗin karɓa yayin ziyartar gidan yanar gizon mu.
• Zan iya janye yardara?

  Eh. Idan kuna son janye izininku, kuna buƙatar share cookies ɗin da aka adana akan na'urarku a cikin saitunan burauzar yanar gizon ku. Bugu da ƙari, canza saitunan burauzar yanar gizon ku don kashe kukis a nan gaba don hana kukis daga adanawa akan na'urar ku.

Kuna iya kira mu, tuntuɓar mu ta imel ko taɗi kai tsaye kowane lokaci ta amfani da cikakkun bayanai da aka bayar akan shafin ' Tuntuɓe mu'.

Cikakkun samfuran waɗannan samfuran ne waɗanda muke shirya daga masu siyar da ƙasashen Stores (Amurka, UK, China, Japan, Hong Kong, da Koriya). Za'a kawo muku waɗannan samfuran a cikin ƙayyadadden lokacin da aka zaɓa.

Kayayyakin da ba'a cika su ba su ne samfuran waɗanda aka samar muku ta hanyar masu siyar da wani ɓangare na uku. Waɗannan 'yan kasuwan suna wajen ƙasashen da ke kantuna. Don haka, isar da irin waɗannan samfuran na iya ɗaukar kwanaki 10 zuwa 40. Muna hanzarta isar da kayayyaki da zarar an karɓi jigilar kayayyaki ta wurin ajiyar kayanmu.

Da fatan za'a share kukis a cikin burauzar ku kafin yin oda.

• Je zuwa kayan aiki
• Share tarihi
• Share kukis
• Da fatan za'a ci gaba bayan sake kunnawa / sabunta burauzar ku..

Wannan hanyar na iya ɗan bambanta dangane da burauzar da kuke amfani da ita.

Idan har yanzu ba'a iya yin odar ku ba, tuntuɓi ƙungiyar tallafin abokin ciniki don ƙarin taimako.

Ana isar da duk samfuran ga abokan ciniki ta amfani da daftarin kan layi da aka samar akan nasarar biyan kuɗi.

Ana yin rikodin duk adiresoshin isarwa a cikin tarihin tsari kuma sassan mu sun tabbatar da su kafin bayarwa.

Idan tsarin yana nuna duk wani ciniki a matsayin yaudara, muna tabbatar da hakan ta hanyar nazarin duk sigogin da aka yi amfani da su don gano zamba. Idan akwai shakku, za'a soke cinikin kuma a mayar da kuɗin a cikin kwanakin aiki 7.

Ubuy halaltaccen dandamali ne na kasuwancin e-commerce na duniya tare da hedkwatarsa a Kuwait. Amintaccen dandamali ne na siyayyar kan iyaka tare da miliyoyin masu siyayya a duk faɗin duniya waɗanda suka yi imani da mafi kyawun ƙwarewar sabis na abokin ciniki.

Mu a Ubuy muna bin duk ka'idoji da manufofin eCommerce a cikin dukkan ƙasashe 180+ da muke aiki a ciki. Muna ƙoƙari don daidaitawa koyaushe zuwa duniyar da ke canzawa koyaushe a cikin eCommerce ta hanyar canzawa da daidaita ayyukanmu don cika duk buƙatun ku.

Duk ma'amaloli da aka yi ta Ubuy suna da aminci sosai. Muna amfani da tsarin ɓoyayyiyar ci gaba a cikin tsarin biyan kuɗinmu don tabbatar da cikakken aminci da kariya ga abokan cinikinmu masu mahimmanci A cikin kowane lamari da ba zai yuwu ba ko jayayya akan samfurin da ba daidai ba ko ya lalace, ana ba da cikakken kuɗi kamar yadda tsarin Ubuy ya tanada.

Na gode da duk tallafin da kuka ba mu tsawon shekaru. We really value and appreciate that and will continue to provide better services every time you shop with us.

Ubuy ya isar da fakiti sama da 10,500,000+ tun kafa a 2012. Ya kasance yana samar da miliyoyin abokan ciniki tare da samfuran ƙira da ingantattun kayayyaki, a cikin ƙasashe sama da 180 a duniya. Wanda ke da hedikwata a Kuwait, yana ba da sabis na gidan yanar gizo mai tsaro, ta amfani da sabbin fasahohi; don samar da ƙwarewar siyayya ta kan layi mara kyau.

Yes, shopping at Ubuy is completely safe and secure. We prioritise your security and privacy at every step of your online shopping experience.

Ubuy is proud to be PCI DSS (Payment Card Industry Data Security Standard) compliant and ISO/IEC 27001:2022 certified. These globally recognised certifications demonstrate our commitment to maintaining the highest standards in data security and risk management. We have established strict protocols to ensure that your personal and payment information is fully protected.

Ubuy runs on HTTPS (HyperText Transfer Protocol Secure), ensuring all data transmitted between your browser and our website is encrypted. We also implement Secure Sockets Layer (SSL) technology to protect your personal information. Regular security scans and updates further strengthen our systems.

All payment transactions are processed through trusted third-party gateway providers. No payment data is stored or processed on Ubuy servers, ensuring complete peace of mind during checkout.

Your package safety is a priority for us. We actively monitor and manage delivery logistics to reduce delays caused by external factors like weather or holidays. In the rare event of a lost or delayed shipment, we proactively assist in resolving the issue.

In case of an unexpected situation, you’re covered by the Return & Refund Policy, which ensures eligible customers receive a full refund or replacement as applicable. Please read the Ubuy Return and Refund Policy here.

For more information, please reach out to us at info@ubuy.com. Our support team is always happy to help ensure you have the best shopping experience with Ubuy.