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Item #:
26824072
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
87% of respondents would recommend this to a friend
Item #:
26824072
NGN 31773
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If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here.
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What Stands Out
Expert Insights
Gain knowledge from seasoned leaders in the hotel and restaurant industries, offering actionable strategies to enhance guest experiences and operational excellence.
Real-life Stories
Discover inspiring narratives that showcase the challenges and triumphs of hospitality leaders, providing relatable lessons and motivation for aspiring professionals.
Comprehensive Guidance
Offers in-depth advice covering various aspects of hospitality management, making it an essential resource for both current leaders and those looking to enter the field.
Product Details
- A compelling resource for success in the hospitality industry
- Shares customer experience secrets and service insights of top hoteliers and restaurateurs
- Includes advice from industry leaders like Four Seasons Chairman Isadore Sharp and Ritz-Carlton President Herve Humler
- Covers topics such as building company culture, creating customer-centric experiences, and engaging luxury travelers
- Offers wisdom from renowned professionals like chef Eric Ripert and designer David Rockwell
- Written by leading customer service expert Micah Solomon
| Package Weight | 1 Pound |
Who Should Buy?
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Hospitality Students
Ideal for students seeking insights and practical advice from industry leaders to enhance their learning experience.
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Aspiring Managers
Useful for those aiming to advance their careers in hospitality management with firsthand knowledge from successful leaders.
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Industry Professionals
Beneficial for current professionals in the hotel and restaurant sectors looking for inspiration and innovative strategies.
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Casual Readers
Not suitable for casual readers looking for fiction or light reading material unrelated to hospitality.
Product Description
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
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Hospitality, Travel & Tourism Editorial Review
The Heart of Hospitality is a must-read for anyone in the hotel and restaurant industry. It provides actionable insights and behind-the-scenes hints for improving customer service and creating a great customer experience. The book features wisdom from many experts in the field and is recommended by managers for its straightforward approach and valuable insights. However, some readers feel that it lacks detailed procedures and examples, making it a waste of time and money.
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Pros
- Valuable behind-the-scenes hints
- Recommended by managers and professionals in the industry
- Helped readers in their current jobs and interviews
Cons
- Lacks detailed procedures and examples
Product Price History
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NGN 31773
Order now and get it around Saturday, September 26
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
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Fastest cross-border delivery
Features & Benefits
- Success in hospitality industry depends on understanding guests of all ages
- Delivers customer experience secrets and service insights
- Exclusive stories and wisdom from top professionals in the industry
- Includes tips from Four Seasons Chairman and Ritz-Carlton President
- Shares secrets of creating customer-centric experiences and innovative hospitality approaches
- Helps in building an unbeatable competitive advantage in service
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